Airbnb Manager
June 2026 – Present

• I manage run and maintain my own Airbnb business
• Room changeover and preparation
• Home maintenance, including plumbing, carpentry, electrics and networking
• Customer service and relations
• Hosting

Pontoons Manager
Waters Edge Pontoons, Penryn
June 2022 – March 2026

• Customer database design and management

Product Support Specialist
Allen & Heath – Penryn
December 2023 to November 2024

• Provided world class technical support for Allen & Heath products, to dealers, distributors and customers whilst managing warranty repairs and complaints.
• Understand & Interpret technical information into practical information for customers at different levels of ability and understanding and maintain product service manuals to ensure accurate and up-to-date information was provided at all times.
• Operated via Zendesk tickets, telephone, emails and social media
• Collaborated with cross-functional teams to improve customer experience and product quality.

Software Tester
Allen & Heath – Penryn
October 2022 to December 2023

• Master the whole product range and utilise; manual black box testing, set up automated testing and ultimately white box testing.
• Reviewing software specifications and preparing test scenarios
• Systematically examine every possible scenario whilst working closely with engineers to identify bugs with the product
• Write swift and succinct reports so faults are understood and addressed adequately
• Methodically document test results and report test progress to lead to a release ready product
• Create documentation of tests & system information for company wide distribution

Senior Audio Visual Technician
Grange Hotels – London
August 2017 to November 2017

London 4-Star hotel accommodation, hospitality and events services for the most discerning guest.

• Delivering AV element for events, PA systems, lighting and projection, video conferencing systems, event support.
• Operating equipment during meetings and gala dinners and carrying out rehearsals with event organisers.
• Format and sequence media for production and presentation use.
• Carry out daily systems checks and rectify any issues.
• Deal with high profile corporate clients during site visits to obtain their event brief and create bespoke audio/visual content.
• Generate quotes for their events.
• Placing orders with suppliers and replying to email enquiries. Help and support other sister hotels when needed.

Client Relations Executive
Mitie: Waste & Environmental Waste management
facilities & professional services – Bristol
January 2011 to August 2011

• Processing client transactions such as; ad hoc requests, changes to scheduled services and managing missed services.
• Customer service via phone and e-mail to understand and support client requests.
• Log transactions on the relevant IT systems accurately to ensure full audit history.
• Independently investigating and resolving waste management complaints.
• Managing fluctuating workloads via Microsoft Outlook using multiple shared mail boxes.
• Communicating confidentially with a range of suppliers and clients to ensure relevant data is collected by month end.
• Supporting the accounts payable department to resolve any invoicing queries.

Project Assistant
Steer Davies Gleave – Bristol
June 2010 to November 2010

Project management and business strategy

• To directly assist the project manager for the ´Better By Bike´ scheme for active transport around the city of Bristol.
• Responsible for customer enquiries and bookings management for rental services.
• Worked directly with bike specialists for maintenance.
• Ran road show project awareness days.
• Helping clients break down boundaries for active commuting and demonstrate safe alternatives to motoring for a greener, sustainable future.
• Designed and implemented an automated system to better achieve project goals.

Temp Staff
Multiple Employment Agencies – Welwyn Garden City
November 2003 to April 2010

• I worked for a wide range of companies on an ad hoc basis providing administrative duties. My main posts being;
• Tesco Head Office, T-Mobile, Computacentre, Pipex, Bank Machine, Bookers, Nikko, 3p Learning, Balfour Beaty and many more.
• Working predominantly on Microsoft Office building and maintaining spreadsheets, data input and analysis,
• Creating power points for meetings, typing up documents, word processing.
• Also using various different custom software for individual business needs.
• Customer service, filing, reception and front of house, Catering, Silver Service
• Skills acquired and utilised were; Touch Typing, Excel spreadsheets and Microsoft office package, Customer service, emails and phone calls.

Server & Website Design & Management
November 2025 – Present

• Manage my own home server that runs all my home automation, media and files on my private network, which is accessible anywhere in the world via my 5g mobile router
• Designed and built several of my own websites (including this one) that are also hosted on this server